Order Status & Delivery
Where-is-my-order questions, tracking updates, and delay communication handled against your SOPs and order data.
24/7 Coverage
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English-Speaking Agents
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USA · Canada · UK
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Start From One Dedicated Seat
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Voice · Email · Live Chat
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24/7 Coverage
•
English-Speaking Agents
•
USA · Canada · UK
•
Start From One Dedicated Seat
•
Voice · Email · Live Chat
Inbound coverage
Conversations we handle
Outsource inbound customer service to AS BPO. We answer the conversations your customers start — with your policies, tools, and brand voice.
Product Questions
Sizing, availability, shipping estimates, and buying guidance before checkout.
Returns & Refunds
Policy-based guidance so customers get clear next steps — without inventing exceptions.
Complaints & Escalations
Empathetic first-line handling with documented handoff when a supervisor or client decision is required.
Account & Billing
Login issues, address changes, and updates within approved permissions.
Peak Coverage
Overflow shifts for holidays, launches, and promotions.
Omnichannel
Every Channel. One Support Team.
One dedicated team model across voice, email, and live chat.
Inbound callActive
Professional phone support for product questions, order help, and complaint handling — with clear escalation paths.
Support inboxQueued
Clear written replies with consistent tone, accurate policy references, and documented outcomes.
Live conversationOnline
Real-time assistance for shoppers and post-purchase customers when speed matters most.
Ecommerce CX
Built for ecommerce brands
Inbound support for online stores — WISMO, shipping questions, returns guidance, and peak-season coverage — so your team stays focused on growth.
- WISMO and delivery updates with your order data
- Returns and refunds against your published policy
- Agents inside client-approved helpdesk, CRM, and order systems
Engagement path
How onboarding works
A clear path from discovery to live support — without guessing your brand voice.
Discovery
Channels, hours, seat needs, tools, and escalation rules.
Playbooks
SOPs, macros, and brand guidelines documented for the team.
Training
Product, policy, and system practice before go-live.
Go Live & QA
Monitored delivery with reporting and continuous coaching.
Your stack
Your tools. Our agents.
We work inside client-approved systems — no forced platform swap. You keep ownership of data and workflows.
Why AS BPO
Built for how you actually operate
Built around your operation — not the other way around.
Support programs are scoped to your channels, hours, tools, and customer needs.
Dedicated Agents
A trained team that learns your products, tone, and escalation owners.
24/7 Coverage
Shift-based availability beyond your local business hours.
Start From One Seat
Begin with one dedicated seat and expand as volume grows.
Documented SOPs
Playbooks and macros so answers stay consistent across shifts.
QA & Coaching
Sampling and coaching against your policies.
Escalation Workflows
Clear handoff paths when a client decision is required.
Resources
Guides worth reading
Practical reading on inbound support and ecommerce customer experience.
Frequently asked questions
What channels can AS BPO handle?
Inbound voice, email, and live chat — configured around the channels your customers already use.
Can we start with one dedicated agent?
Yes. Many programs begin with one seat and expand coverage as volume grows.
Can AS BPO use our existing helpdesk or ecommerce tools?
Yes. Agents work within client-approved helpdesk, CRM, ecommerce, and communication systems provided for the engagement.
How does onboarding work?
We document SOPs and brand voice, train on your systems, then monitor live work with QA sampling, coaching, and agreed reporting.
Can support run 24/7?
Yes. Coverage can be structured with shifts for evenings, weekends, or full 24/7 when your program needs it.
How is quality monitored?
QA sampling, coaching, and escalation reviews against your policies.
How is pricing determined?
Pricing is quote-based around seats, hours, channels, and complexity. There is no public fixed rate card.
More capabilities from AS BPO
Ready to Build Your Customer Support Team?
Tell us your channels, hours and support requirements. We’ll scope the engagement around your operation.